Privacy Policy

Privacy Policy Update (September 1, 2025)

This privacy policy applies to the domain and subdomains of singwaihall.com and any services provided by Ambrosia Universal Trading Limited ("we" or "us") on related websites or mobile applications. By accessing, browsing, or using singwaihall.com, you accept this privacy policy. If you do not agree with this policy, please cease all access and use of singwaihall.com.

We value and protect the privacy of all users utilizing the services of singwaihall.com. We will use and disclose your personal information in accordance with this policy and are committed to safeguarding your privacy.

1. Scope of Application

1.1 This policy outlines how Ambrosia Universal Trading Limited handles personal data collected or received, including data regarding users' browsing of singwaihall.com and usage of its services. Personal data refers to information that can identify you, such as your name, address, email address, or phone number.

1.2 This policy does not apply to the policies of companies not owned or controlled by Ambrosia Universal Trading Limited, nor does it apply to individuals or online stores not employed or managed by us.

1.3 This policy does not cover the protection of rights, interests, copyrights, and intellectual property of Ambrosia Universal Trading Limited and other users, nor does it apply to investigations or inquiries into illegal activities, enforcement of any proceedings, or the protection of user and public personal safety.

2. Data Collection and Use

We (including our designated service providers) will collect personal identification information and non-personal identification information from you:

2.1 Personal identification information includes data that identifies specific end users, collected when creating accounts, ordering goods or services, posting comments, or requesting product information. Some information is mandatory, while others are voluntary. We will use this data for purposes including, but not limited to, providing personalized advertising and webpage content, delivering requested products or services, improving our services, contacting you, conducting research, and providing anonymous reports to sellers.

2.2 Non-personal identification information cannot identify specific end users and is automatically received and recorded by singwaihall.com during your use of our services, including your IP address, browser type, language, access date and time, software and hardware attributes, and webpage requests. We will use this data for general purposes, including managing the website, collecting statistics, and providing anonymous reports to third-party service providers.

2.3 Unless prior consent is obtained, Ambrosia Universal Trading Limited will not sell, exchange, or disclose personal data to third parties. We do not allow any third party to collect, edit, sell, or disseminate your personal information. If any individual engages in such activities, we reserve the right to terminate the service agreement immediately.

3. Information Sharing and Disclosure

We may disclose your personal information in whole or in part based on your consent or as required by Hong Kong laws in the following situations:

3.1 Disclosure to third parties with your prior consent.

3.2 Disclosure to third parties or administrative or judicial institutions as required by Hong Kong law.

3.3 Disclosure deemed necessary to assist in investigations, prevent illegal activities, or address threats to personal safety, or to prevent violations of the terms of use of singwaihall.com.

3.4 Sharing your personal information with third parties to provide the products and services you requested.

3.5 In the event of a transaction on singwaihall.com, if either party fulfills or partially fulfills transaction obligations and requests information disclosure, we may provide necessary contact information to facilitate dispute resolution.

3.6 Other disclosures deemed appropriate by us according to Hong Kong laws, regulations, or website policies.

4. Data Transfer

4.1 We may collect, process, and store your information on servers operated by Ambrosia Universal Trading Limited and/or its affiliates, which may involve transferring data to countries or regions outside of your location or Hong Kong. By accessing, browsing, or using singwaihall.com services, you agree to the transfer of your data outside of Hong Kong.

5. Email Communications

5.1 To protect your privacy, Ambrosia Universal Trading Limited will not send newsletters or promotional information without your consent. If you do not wish to receive such information, you can unsubscribe using the link in our emails or by emailing info@singwaihall.com.

5.2 We reserve the right to send you non-promotional information related to singwaihall.com services, such as account status, order status, and administrative arrangements, which you are obliged to receive and read.

5.3 Some emails may contain "click-through URLs" that link to our website content. We track this data to assess user interest in specific topics and measure the effectiveness of our communications. If you do not wish to be tracked, do not click on links in the emails.

6. Cookies and Other Technologies

Our website, online services, interactive applications, emails, and advertisements may use "cookies" and other technologies such as pixel tags or web beacons. These technologies help us understand user behavior, identify which parts of our website users have visited, and enhance and measure the effectiveness of advertising and online searches.

Data collected through cookies and other technologies will be treated as non-personal data. However, if IP addresses or similar identifiers are deemed personal data under local law, we will treat that data as personal data. Similarly, if non-personal data is combined with personal data, we will regard the combined data as personal data.

6.1 If you do not refuse cookies, singwaihall.com will access your computer's settings to utilize cookies for services or features that rely on cookies. We may use cookies to provide you with personalized services.

6.2 You have the right to accept or refuse cookies. You can refuse cookies by changing your browser settings. However, if you choose to refuse cookies, you may not be able to log in or use services that depend on cookies.

6.3 Information obtained through cookies set by singwaihall.com will be subject to this privacy policy.

6.4 We also automatically collect certain data and store it in logs, including IP addresses, browser types and languages, internet service providers, referring and exit pages, operating systems, date/time stamps, and clickstream data. We use this data to understand and analyze trends, manage the website, track user behavior, and gather demographic information about our users.

6.5 Pixel tags allow us to send emails in a readable format and inform us whether emails have been opened. We may use this data to reduce or eliminate emails sent to customers.

7. Modification and Deletion of Personal Account Data

7.1 Members may modify their account information at any time, including updating personal or contact details and subscription options for newsletters or promotional information.

8. Confidentiality and Security

8.1 Only employees who reasonably need to contact you or provide products or services will have access to your personal data.

8.2 Please protect your account and password information. singwaihall.com implements electronic and procedural security measures to safeguard your information from loss, misuse, and alteration.

8.3 If you discover any unauthorized use of your account or security breaches, please contact singwaihall.com customer service immediately so we can take appropriate action.

9. Inquiries or Suggestions

If you have any suggestions or questions, please email info@singwaihall.com to contact our customer service representative.

If there are any other translations of this privacy policy, they are for reference only, and the Chinese version shall prevail.